Resolved -
This incident has been resolved. We will share an RCA once the postmortem is complete.
Oct 15, 21:50 PDT
Monitoring -
A fix has been implemented and we are running a sanity check at our end.
Oct 15, 21:29 PDT
Investigating -
We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible.
Impacted Areas:
1. OData Routes (Partial Routes) – Stale data visible
2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed
3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed
Oct 15, 20:54 PDT