tag:status.mindtickle.com,2005:/historyMindTickle, Inc. Status - Incident History2024-03-28T22:24:03-07:00MindTickle, Inc.tag:status.mindtickle.com,2005:Incident/199847212024-02-14T23:41:09-08:002024-02-20T22:30:25-08:00Learners unable to access modules intermittently & discrepancy in module assignment count on the UI<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:41</var> PST</small><br><strong>Resolved</strong> - The issue has now been addressed and the Mindtickle platform is now fully operational. All the modules are running as expected.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:30</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:41</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:14</var> PST</small><br><strong>Update</strong> - The impact has now been isolated to two modules - ILT & Assessment:<br /><br />1. The creation flow for ILT & Assessment is unblocked and admins are now able to create these modules.<br />2. Restoration of existing ILT & Assessment modules is underway. We are doing a dry run to test the fix to restore these modules.<br /><br />We expect the fix to take approximately 3-4 hours to complete. We will share an update as soon as possible. We apologize for the inconvenience caused.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:59</var> PST</small><br><strong>Update</strong> - The team is actively addressing the issue to ensure the accessibility of Assessment and ILT modules. The anticipated timeframe for the fix is approximately 4 hours. <br /><br />Additionally, we've implemented a platform-wide banner to notify users about the ongoing concern. Rest assured, we will provide an update once the fix undergoes testing.<br /><br />We sincerely apologize for any inconvenience this may have caused and thank you for your patience.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:11</var> PST</small><br><strong>Update</strong> - 1. A fix has been deployed. This will allow users to access Course, Quick update, Missions & Quests.<br /><br />2. Fix in progress for users accessing ILT and Assessment modules. We should have an update in the next couple of hours.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:35</var> PST</small><br><strong>Update</strong> - We are testing a possible fix that would help resolve this concern. We should be able to complete the testing in the next 60 minutes. Once it is successful, we will be able to push it to production. We apologize for the inconvenience caused.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Identified</strong> - We have identified the issue and are in the process of implementing a fix. We will share an update in the next 30-45 mins.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:59</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:50</var> PST</small><br><strong>Investigating</strong> - Several learners on the Mindtickle platform are unable to access the modules intermittently. Along with this, there is a discrepancy in the module assignment count of the UI. We are currently investigating the issue.</p>tag:status.mindtickle.com,2005:Incident/199597142024-02-11T04:06:50-08:002024-03-15T03:11:34-07:00Observing high error rates on the Mindtickle platform<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>04:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>02:42</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>23:44</var> PST</small><br><strong>Investigating</strong> - Some users may not see the updated status of their performance on the Mindtickle platform. We are investigating this issue and will provide an update shortly.</p>tag:status.mindtickle.com,2005:Incident/196638262024-02-10T09:00:56-08:002024-02-10T09:00:56-08:00Scheduled maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>04:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>21:15</var> PST</small><br><strong>Scheduled</strong> - Please be advised that the MindTickle platform will be unavailable from PT 04:00 am to 09:00 am on Saturday, February 10th, 2024. <br /><br />We apologise for the inconvenience that this may cause. Kindly reach out to us at support@mindtickle.com for any concerns that you may have about the planned outage.</p>tag:status.mindtickle.com,2005:Incident/199397152024-01-24T12:30:00-08:002024-02-09T02:59:21-08:00Intermittent failures in recording of calls through Call AI<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:30</var> PST</small><br><strong>Resolved</strong> - From 18:00 PT 24-01-2024 to 19:45 PT 26-01-2024, call recordings were failing intermittently on Call AI.</p>tag:status.mindtickle.com,2005:Incident/195550892023-11-28T09:54:00-08:002023-12-28T18:37:57-08:00The series details page on the learning site was inaccessible<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:54</var> PST</small><br><strong>Resolved</strong> - The series details page on the learning site was inaccessible. The end users could not access the Series to complete their programs.</p>tag:status.mindtickle.com,2005:Incident/195550722023-11-28T05:23:00-08:002023-12-28T18:34:05-08:00Uploader service down, preventing Admins from uploading media on the Mindtickle platform.<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>05:23</var> PST</small><br><strong>Resolved</strong> - Incident Overview:<br />Issue: Uploader service is down, preventing Admins from uploading media on the Mindtickle platform.<br />Duration: 18:53 PT to 22:18 PT on November 28th, 2023.</p>tag:status.mindtickle.com,2005:Incident/191793772023-11-20T05:12:01-08:002023-12-04T07:07:52-08:00Unable to login to the Mindtickle Platform<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>05:12</var> PST</small><br><strong>Resolved</strong> - The incident has been resolved. The admin and learning instances of the Mindtickle platform are now accessible.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>05:08</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>05:04</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>05:01</var> PST</small><br><strong>Investigating</strong> - The admin and learning instances of the platform are not accessible. We are currently investigating the issue.</p>tag:status.mindtickle.com,2005:Incident/185730462023-11-04T10:00:04-07:002023-11-04T10:00:04-07:00Scheduled maintenance<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Scheduled</strong> - We have scheduled a maintenance activity on Saturday, November 4, 2023, from 05:00 AM to 10:00 AM (PT). During this downtime window, users will not be able to access the platform including the learning site, admin site, and mobile applications. All emails and notifications will also be paused.<br /><br />Kindly reach out to us at support@mindtickle.com for any concerns that you may have about this activity.</p>tag:status.mindtickle.com,2005:Incident/180188222023-08-01T03:08:19-07:002023-08-01T03:08:19-07:00Intermittent failure when logging in to the Mindtickle platform<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>03:08</var> PDT</small><br><strong>Resolved</strong> - The platform is back to normal now. Users are able to login successfully.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>02:51</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>02:50</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.mindtickle.com,2005:Incident/178995072023-07-19T19:11:06-07:002023-07-19T19:11:06-07:00Intermittent failure in Call AI bots joining calls on Google Meet and Microsoft Teams<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:11</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>08:38</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>05:17</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue. Call AI bots are experiencing difficulties in joining some calls on Google Meet and Microsoft Teams intermittently. We are in the process of informing the affected users.</p>tag:status.mindtickle.com,2005:Incident/178878182023-07-18T04:39:00-07:002023-07-18T04:39:00-07:00Call AI pages not loading<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>04:39</var> PDT</small><br><strong>Resolved</strong> - The Call AI pages are now loading as expected. Users should be able to access the call recordings.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>04:16</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>04:11</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>03:36</var> PDT</small><br><strong>Investigating</strong> - Users are unable to open Call AI pages on the Mindtickle platform. We are investigating this on priority.<br /><br />However, please note that Call AI Bots (joining a call and recording) are not impacted and there will be no data loss of any of the recordings.</p>tag:status.mindtickle.com,2005:Incident/175577072023-07-15T09:31:05-07:002023-07-15T09:31:05-07:00Scheduled maintenance activity<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>02:45</var> PDT</small><br><strong>Scheduled</strong> - We have scheduled a maintenance activity on Saturday, July 15, 2023, from 05:00 AM to 09:30 AM (PT). During this downtime window, users will not be able to access the platform including the learning site, admin site, and mobile applications. All emails and notifications will also be paused.<br /><br />You can <a href="http://www.google.com/calendar/event?action=TEMPLATE&dates=20230715T120000Z/20230715T163000Z&text=Mindtickle%20Platform%20-%20Scheduled%20Downtime&location=https://status.mindtickle.com/incidents/63x9hqq44tg4&details=This%20is%20a%20calendar%20block%20for%20the%20Mindtickle%20platform%E2%80%99s%20planned%20maintenance%20activity%20scheduled%20on%20Saturday,%20July%2015,%202023,%20from%205:00%20AM%20to%209:30%20AM%20(PT).%0A%0ADuring%20this%20downtime%20window,%20users%20will%20not%20be%20able%20to%20access%20the%20platform%20including%20the%20learning%20site,%20admin%20site,%20and%20mobile%20applications.%20All%20emails%20and%20notifications%20will%20also%20be%20paused.%0A%0AThis%20will%20not%20have%20any%20impact%20on%20the%20Call%20AI%20bot%20joining%20the%20calls%20during%20the%20downtime.%0A%0AWe%20apologize%20for%20the%20inconvenience%20that%20this%20may%20cause.%20Kindly%20reach%20out%20to%20us%20at%20support@mindtickle.com%20for%20any%20concerns%20that%20you%20may%20have." target="_blank">add the event to your calendar</a>, and subscribe to our scheduled maintenance calendar through <a href="https://calendar.google.com/calendar/embed?src=c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com&ctz=Asia%2FKolkata" target="_blank">Google Calendar</a> or <a href="https://calendar.google.com/calendar/ical/c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com/public/basic.ics" target="_blank">iCalendar</a>.<br /><br />Kindly reach out to us at support@mindtickle.com for any concerns that you may have about this activity.</p>tag:status.mindtickle.com,2005:Incident/175648472023-06-13T14:20:08-07:002023-06-13T20:09:06-07:00Intermittent issues accessing Mindtickle Platform (due to outage of AWS in us-east-1 region)<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:20</var> PDT</small><br><strong>Resolved</strong> - The impacted AWS services in the US-East-1 region are now up and running. The platform is back to normal for the limited users who were impacted by this outage.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:07</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:54</var> PDT</small><br><strong>Identified</strong> - Users may face a challenge in accessing the learning and admin sites of the Mindtickle platform due to an outage of AWS us-east-1 region. We are working with AWS team to resolve this at the earliest.</p>tag:status.mindtickle.com,2005:Incident/175147362023-06-08T02:16:00-07:002023-06-08T11:09:09-07:00Odata/Reporting API Service Errors<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>02:16</var> PDT</small><br><strong>Resolved</strong> - Between 02:16 AM PT - 03:37 AM PT, due to a config change, the OData service was unresponsive. All calls made during this period would have failed.<br /><br />We were able to resolve the issue by 03:37 AM PT. Post this, all calls made to OData would have been successful.</p>tag:status.mindtickle.com,2005:Incident/164094462023-04-01T10:21:22-07:002023-04-01T10:21:22-07:00Scheduled maintenance activity<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:21</var> PDT</small><br><strong>Completed</strong> - The maintenance activity is now complete and the Mindtickle platform is operational.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:31</var> PDT</small><br><strong>Update</strong> - We are taking longer than expected for the Maintenance activity to be completed. We aim to complete the activity by 10:30am PT.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> PST</small><br><strong>Scheduled</strong> - We have scheduled a maintenance activity on Saturday, April 01, 2023, from 05:00 AM to 09:00 AM (PST). During this downtime window, users will not be able to access the platform including the learning site, admin site, and mobile applications. All emails and notifications will also be paused.<br /><br />This will not have any impact on the Call AI bot joining the calls during the downtime.<br /><br />You can <a href="http://www.google.com/calendar/event?action=TEMPLATE&dates=20230401T120000Z%2F20230401T160000Z&text=Mindtickle%20Platform%20-%20Scheduled%20Downtime&location=https%3A%2F%2Fstatus.mindtickle.com%2Fincidents%2F1n7swf76hn5j&details=This%20is%20a%20calendar%20block%20for%20the%20Mindtickle%20platform%E2%80%99s%20planned%20maintenance%20activity%20scheduled%20on%20Saturday%2C%20April%2001%2C%202023%2C%20from%205%3A00%20AM%20to%209%3A00%20AM%20(PST).%0A%0ADuring%20this%20downtime%20window%2C%20users%20will%20not%20be%20able%20to%20access%20the%20platform%20including%20the%20learning%20site%2C%20admin%20site%2C%20and%20mobile%20applications.%20All%20emails%20and%20notifications%20will%20also%20be%20paused.%0A%0AThis%20will%20not%20have%20any%20impact%20on%20the%20Call%20AI%20bot%20joining%20the%20calls%20during%20the%20downtime.%0A%0AWe%20apologize%20for%20the%20inconvenience%20that%20this%20may%20cause.%20Kindly%20reach%20out%20to%20us%20at%20support%40mindtickle.com%20for%20any%20concerns%20that%20you%20may%20have." target="_blank">add the event to your calendar</a>, and subscribe to our scheduled maintenance calendar through <a href="https://calendar.google.com/calendar/embed?src=c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com&ctz=Asia%2FKolkata" target="_blank">Google Calendar</a> or <a href="https://calendar.google.com/calendar/ical/c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com/public/basic.ics" target="_blank">iCalendar</a>.<br /><br />Kindly reach out to us at support@mindtickle.com for any concerns that you may have about this activity.</p>tag:status.mindtickle.com,2005:Incident/159855262023-01-31T07:38:12-08:002023-01-31T07:38:12-08:00Observing slowness & intermittent errors when accessing the Mindtickle platform.<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>07:38</var> PST</small><br><strong>Resolved</strong> - The platform performance is back to normal now. Users should now be able to access the platform seamlessly. We will share the RCA post a detailed analysis at our end.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>07:21</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>07:08</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>06:50</var> PST</small><br><strong>Investigating</strong> - Users will face slowness and get intermittent errors when performing actions on the Mindtickle platform. We are investigating the issue and will provide an update soon.</p>tag:status.mindtickle.com,2005:Incident/133426932022-12-17T09:12:07-08:002022-12-17T09:12:07-08:00Scheduled maintenance activity<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>09:12</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>04:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>03:14</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>03:10</var> PST</small><br><strong>Scheduled</strong> - We have scheduled a maintenance activity on <b>Saturday, December 17, 2022, from 04:00 AM to 09:00 AM (PST)</b>. During this downtime window, users will not be able to access the platform including the learning site, admin site, and mobile applications. All emails and notifications will also be paused.<br /><br />This will not have any impact on the Call AI bot joining the calls during the downtime. The Call AI site not part of the learning site will also be functional.<br /><br />You can <a href="http://www.google.com/calendar/event?action=TEMPLATE&dates=20221217T120000Z%2F20221217T170000Z&text=Mindtickle%20Platform%20-%20Scheduled%20Downtime&location=https://status.mindtickle.com/incidents/267lkcxjphh2&details=This%20is%20a%20calendar%20block%20for%20the%20Mindtickle%20platform%E2%80%99s%20planned%20maintenance%20activity%20scheduled%20on%20Saturday%2C%20December%2017%2C%202022%2C%20from%204%3A00%20AM%20to%209%3A00%20AM%20(PST).%0A%0ADuring%20this%20downtime%20window%2C%20users%20will%20not%20be%20able%20to%20access%20the%20platform%20including%20the%20learning%20site%2C%20admin%20site%2C%20and%20mobile%20applications.%20All%20emails%20and%20notifications%20will%20also%20be%20paused.%0A%0AThis%20will%20not%20have%20any%20impact%20on%20the%20Call%20AI%20bot%20joining%20the%20calls%20during%20the%20downtime.%20The%20Call%20AI%20site%20not%20part%20of%20the%20learning%20site%20will%20also%20be%20functional.%0A%0AWe%20apologize%20for%20the%20inconvenience%20that%20this%20may%20cause.%20Kindly%20reach%20out%20to%20us%20at%20support%40mindtickle.com%20for%20any%20concerns%20that%20you%20may%20have." target="_blank">add the event to your calendar</a>, and subscribe to our scheduled maintenance calendar through <a href="https://calendar.google.com/calendar/event?action=TEMPLATE&tmeid=NzQ4aHJjYmFoaDF2OHFwa2N2OG5laThsMjkgY19ranY4MzkxYW1wamx0aG1sMGVzN3VlcWl2Y0Bn&tmsrc=c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com" target="_blank">Google Calendar</a> or <a href="https://calendar.google.com/calendar/ical/c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com/public/basic.ics" target="_blank">iCalendar</a>.<br /><br /><br />Kindly reach out to us at support@mindtickle.com for any concerns that you may have about this activity.</p>tag:status.mindtickle.com,2005:Incident/122956502022-10-19T01:20:00-07:002022-10-19T01:20:00-07:00Admin and Learning site is not loading.<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>01:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>01:14</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>01:13</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.mindtickle.com,2005:Incident/112696942022-10-15T09:40:44-07:002022-10-15T09:40:44-07:00Scheduled maintenance activity<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>05:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>03:52</var> PDT</small><br><strong>Scheduled</strong> - We have scheduled a maintenance activity on <b>Saturday, October 15, 2022, from 5:30 AM to 9:00 AM (PDT)</b>. During this downtime window, users will not be able to access the platform including the learning site, admin site, and mobile applications. All emails and notifications will also be paused.<br /><br />This will not have any impact on the Call AI bot joining the calls during the downtime. The Call AI site not part of the learning site will also be functional.<br /><br />You can <a href="https://calendar.google.com/calendar/u/0/r/eventedit?dates=20221015T123000Z/20221015T160000Z&text=Mindtickle+Platform+-+Scheduled+Downtime&location=https://status.mindtickle.com/incidents/wmkv1dkpv11h&details=This+is+a+calendar+block+for+the+Mindtickle+platform%E2%80%99s+planned+maintenance+activity+scheduled+on+Saturday,+October+15,+2022,+from+5:30+AM+to+9:00+AM+(PDT).%0A%0ADuring+this+downtime+window,+users+will+not+be+able+to+access+the+platform+including+the+learning+site,+admin+site,+and+mobile+applications.+All+emails+and+notifications+will+also+be+paused.%0A%0AThis+will+not+have+any+impact+on+the+Call+AI+bot+joining+the+calls+during+the+downtime.+The+Call+AI+site+not+part+of+the+learning+site+will+also+be+functional.%0A%0AWe+apologize+for+the+inconvenience+that+this+may+cause.+Kindly+reach+out+to+us+at+support@mindtickle.com+for+any+concerns+that+you+may+have&sf=true">add the event to your calendar</a>, and subscribe to our scheduled maintenance calendar through <a href="https://calendar.google.com/calendar/embed?src=c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com&ctz=Asia%2FKolkata">Google Calendar</a> or <a href="https://calendar.google.com/calendar/ical/c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com/public/basic.ics">iCalendar</a>.<br /><br><br />Kindly reach out to us at <a href="support@mindtickle.com">support@mindtickle.com</a> for any concerns that you may have about this activity.</p>tag:status.mindtickle.com,2005:Incident/117867012022-09-11T05:26:00-07:002022-10-09T23:54:41-07:00Learning Site was not loading for users.<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>05:26</var> PDT</small><br><strong>Resolved</strong> - The Learning Site was unavailable for end users to access and complete Programs. The impact time was 34 mins between 05:26 AM - 06:00 AM PDT.</p>tag:status.mindtickle.com,2005:Incident/107539522022-08-03T11:48:20-07:002022-08-03T11:48:20-07:00Intermittent errors on the Mindtickle platform<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:05</var> PDT</small><br><strong>Identified</strong> - We have identified a potential reason that may have caused this issue. We are further debugging this and will keep you posted.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>10:09</var> PDT</small><br><strong>Investigating</strong> - We are seeing an increased error rate while accessing the Mindtickle platform and users may experience intermittent issues loading the pages. We are currently investigating the issue.</p>tag:status.mindtickle.com,2005:Incident/100545652022-06-18T09:11:37-07:002022-06-18T09:11:37-07:00Scheduled maintenance activity<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>09:11</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>08:46</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. The activity is taking more time than anticipated and we expect things to be back in next 20 minutes.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>05:31</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>03:15</var> PDT</small><br><strong>Scheduled</strong> - We have scheduled a maintenance activity on <b>Saturday, June 18, 2022, from 5:30 AM to 8:30 AM (PDT)</b>. During this downtime window, users will not be able to access the platform including the learning site, admin site, and mobile applications. All emails and notifications will also be paused.<br /><br />This will not have any impact on the Call AI bot joining the calls during the downtime. The Call AI site not part of the learning site will also be functional.<br /><br />You can <a href="http://www.google.com/calendar/event?action=TEMPLATE&dates=20220618T123000Z%2F20220618T153000Z&text=Mindtickle%20Platform%20-%20Scheduled%20Downtime&location=https%3A%2F%2Fstatus.mindtickle.com%2Fincidents%2Fv87f66yglbdx&details=This%20is%20a%20calendar%20block%20for%20the%20Mindtickle%20platform%E2%80%99s%20planned%20maintenance%20activity%20scheduled%20on%20Saturday%2C%20June%2018%2C%202022%2C%20from%205%3A30%20AM%20to%208%3A30%20AM%20(PDT).%0A%0ADuring%20this%20downtime%20window%2C%20users%20will%20not%20be%20able%20to%20access%20the%20platform%20including%20the%20learning%20site%2C%20admin%20site%2C%20and%20mobile%20applications.%20All%20emails%20and%20notifications%20will%20also%20be%20paused.%0A%0AThis%20will%20not%20have%20any%20impact%20on%20the%20Call%20AI%20bot%20joining%20the%20calls%20during%20the%20downtime.%20The%20Call%20AI%20site%20not%20part%20of%20the%20learning%20site%20will%20also%20be%20functional.%0A%0AWe%20apologize%20for%20the%20inconvenience%20that%20this%20may%20cause.%20Kindly%20reach%20out%20to%20us%20at%20support%40mindtickle.com%20for%20any%20concerns%20that%20you%20may%20have." target="_blank">add the event to your calendar</a>, and subscribe to our scheduled maintenance calendar through <a href="https://calendar.google.com/calendar/embed?src=c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com&ctz=Asia%2FKolkata" target="_blank">Google Calendar</a> or <a href="https://calendar.google.com/calendar/ical/c_kjv8391ampjlthml0es7ueqivc%40group.calendar.google.com/public/basic.ics" target="_blank">iCalendar</a>.<br /><br />We apologize for the inconvenience that this may cause. Kindly reach out to us at support@mindtickle.com for any concerns that you may have about this activity.</p>tag:status.mindtickle.com,2005:Incident/101309092022-06-02T22:30:00-07:002022-06-02T03:14:38-07:00Call AI platform was not loading<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>22:30</var> PDT</small><br><strong>Resolved</strong> - The Call AI site was not operational for approximately 30 minutes from 10:30 PM to 11:00 PM PDT. After this period, the availability of the Call AI site was intermittent for approximately 15 minutes. In some cases, the Call AI bot joined the meeting after a delay of a few minutes.</p>tag:status.mindtickle.com,2005:Incident/101306332022-06-02T02:36:20-07:002022-06-02T02:36:20-07:00Admin site is not loading<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:36</var> PDT</small><br><strong>Resolved</strong> - A fix has been implemented and the issue is now resolved. The admin site is now operational.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:31</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:27</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mindtickle.com,2005:Incident/96278882022-03-25T08:19:57-07:002022-03-25T08:19:57-07:00Intermittent issue with Call AI bot joining zoom meetings<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:19</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. The Mindtickle Call AI bot will be able to join zoom meetings without any issues. Please reach out to support@mindtickle.com if you are facing any issues.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>06:01</var> PDT</small><br><strong>Investigating</strong> - We are facing an intermittent issue where the Mindtickle Call AI bot is unable to join the zoom meeting. The investigation so far indicates that this is an issue with the Zoom SDKs, and we are working with their team to resolve this on priority. We will get back with an update shortly.</p>