All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored.
We will continue to monitor the systems closely. The incident is now resolved.
Posted May 21, 2026 - 11:30 PDT
Monitoring
The impacted systems are now operational again, and roleplay workflows are functioning successfully.
We are continuing to monitor the systems closely to ensure stability.
Posted May 21, 2026 - 10:49 PDT
Update
We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.
Posted May 21, 2026 - 10:18 PDT
Update
Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service.
Our teams remain actively engaged on the issue.
Posted May 21, 2026 - 10:07 PDT
Identified
We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow.
We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.
Posted May 21, 2026 - 08:59 PDT
Investigating
Users may experience issues starting Two-Way Roleplay sessions. In addition admins may be unable to preview roleplays.
The team is actively investigating the issue and working toward resolution.
Posted May 21, 2026 - 08:29 PDT
This incident affected: Practice and Execution (Mission).