Resolved -
All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored.
We will continue to monitor the systems closely. The incident is now resolved.
May 21, 11:30 PDT
Monitoring -
The impacted systems are now operational again, and roleplay workflows are functioning successfully.
We are continuing to monitor the systems closely to ensure stability.
May 21, 10:49 PDT
Update -
We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully.
We continue to work with the third-party provider toward full restoration.
May 21, 10:18 PDT
Update -
Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service.
Our teams remain actively engaged on the issue.
May 21, 10:07 PDT
Identified -
We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow.
We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.
May 21, 08:59 PDT
Investigating -
Users may experience issues starting Two-Way Roleplay sessions. In addition admins may be unable to preview roleplays.
The team is actively investigating the issue and working toward resolution.
May 21, 08:29 PDT