Delay in Processing of Call Recordings

Incident Report for MindTickle, Inc.

Resolved

Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings.

Impact:
1. Call recordings generated during this period were temporarily not visible on the Call Listing page.

What Continued to Work:
1. All recordings captured before the incident window remained accessible on the Call Listing page.
2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links.

We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.

Posted Oct 14, 2025 - 00:10 PDT