The Salesforce-side outage has been resolved, and all affected workflows are now operating normally.
Posted Sep 16, 2026 - 10:01 PDT
Identified
We are aware of an issue affecting Salesforce-related workflows, caused by an ongoing outage on Salesforce's side. This is not the result of an issue within Mindtickle.
What's affected: Customers using the Salesforce integration may see failures or delays in the following:
1. Salesforce Integration (SFDC): CRM data sync, user provisioning/sync, module/assets recommendations, and learner performance sync to Salesforce
2. Digital Sales Room: syncing opportunities, contacts, automatic room creation for Salesforce opportunities, and accounts from Salesforce, and writing room activity back to Salesforce. Core DSR functionality (creating and sharing rooms, content, analytics) remains available.
3. Call AI: mapping recordings to Salesforce records and showing Salesforce opportunity/account fields on a meeting once it's available, pushing call insights back to Salesforce, and Salesforce Dialer call capture. Core Call AI functionality (recording, transcription, insights) remains available.
What's not affected: Non-Salesforce workflows, core product functionality, and customers not using the Salesforce integration are all operating normally.
We are actively monitoring the Salesforce outage and assessing impact.
Posted Sep 16, 2026 - 06:33 PDT
This incident affected: Operational (User Sync), Practice and Execution (Call AI), and Content Management (Digital Sales Rooms (DSR)).