We experienced a service disruption impacting Call AI bot functionality. During this time, select scheduled meetings were affected, where Call AI bots were unable to join and record.
The issue has been fully resolved, and services have returned to normal operation.
Impact
- Call AI bots were unable to join select scheduled meetings
- Call recordings and transcriptions were not generated for impacted meetings
Timeline
- 07:50 AM PT: Incident began; bots unable to join select meetings
- 07:52 AM PT: Alerts triggered; issue detected and investigation initiated
- 09:00 AM PT: Root cause identified within Call AI bot infrastructure
- 10:15 AM PT: Mitigation measures applied; service recovery in progress
- 11:25 AM PT: Service fully restored; bots resumed normal operation
Root Cause
This incident was caused by a transient issue within the Call AI bot infrastructure, which impacted service availability during the affected period.
Next Steps
- Exploring & implement enhanced failover mechanisms to improve system resilience
- Introducing more granular monitoring and alerting for faster detection
We apologize for the inconvenience caused and appreciate your patience.