Stale or Incorrect Data Displayed on Select Analytics Pages

Incident Report for MindTickle, Inc.

Resolved

This incident has been resolved. We will share an RCA once the postmortem is complete.
Posted Oct 15, 2025 - 21:50 PDT

Monitoring

A fix has been implemented and we are running a sanity check at our end.
Posted Oct 15, 2025 - 21:29 PDT

Investigating

We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible.

Impacted Areas:
1. OData Routes (Partial Routes) – Stale data visible
2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed
3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed
Posted Oct 15, 2025 - 20:54 PDT
This incident affected: Analytics (In-Platform Analytics, Reporting API).
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