Intermittent errors on the Mindtickle platform

Incident Report for MindTickle, Inc.

Resolved

This incident has been resolved.

Posted Aug 03, 2022 - 11:48 PDT

Identified

We have identified a potential reason that may have caused this issue. We are further debugging this and will keep you posted.

Posted Aug 03, 2022 - 11:05 PDT

Investigating

We are seeing an increased error rate while accessing the Mindtickle platform and users may experience intermittent issues loading the pages. We are currently investigating the issue.

Posted Aug 03, 2022 - 10:09 PDT

This incident affected: Knowledge (Course / Quick-Update / Assessment, Instructor-Led Training, Spaced Reinforcement), Practice and Execution (Mission, Coaching Sessions), Analytics (In-Platform Analytics, Reporting API), Operational (Login, User Sync, Rule Automation), Mindtickle Platform, Interface (Admin Site, Learning Site, Mobile App), and Content Management (Content Center, Asset Hub).