Intermittent issues loading the MindTickle platform

Incident Report for MindTickle, Inc.

Postmortem

Well… it was a false alarm!

It seems this is one of those cases where we took the test alerts too seriously. I guess this is the price we pay for being too proactive, but we at least have a validation that our response systems are working well! :)

Apologies for spamming your inbox. 🥺

You have nothing to worry about, have a great day ahead!

Posted Aug 17, 2021 - 23:03 PDT

Resolved

This incident has been resolved.

Posted Aug 17, 2021 - 22:46 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 17, 2021 - 22:45 PDT

Investigating

We are currently investigating this issue.

Posted Aug 17, 2021 - 22:35 PDT

This incident affected: Knowledge (Course / Quick-Update / Assessment, Instructor-Led Training, Spaced Reinforcement), Practice and Execution (Mission, Coaching Sessions), Analytics (In-Platform Analytics, Reporting API), Operational (Login, User Sync, Rule Automation, Notifications), Mindtickle Platform, and Interface (Admin Site, Learning Site, Mobile App).