Unable to login to the Mindtickle Platform

Incident Report for MindTickle, Inc.

Resolved

The incident has been resolved. The admin and learning instances of the Mindtickle platform are now accessible.

Posted Nov 20, 2023 - 05:12 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2023 - 05:08 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 20, 2023 - 05:04 PST

Investigating

The admin and learning instances of the platform are not accessible. We are currently investigating the issue.

Posted Nov 20, 2023 - 05:01 PST

This incident affected: Knowledge (Course / Quick-Update / Assessment, Instructor-Led Training, Spaced Reinforcement), Practice and Execution (Mission, Coaching Sessions, Call AI), Analytics (In-Platform Analytics, Reporting API), Operational (Login, User Sync, Rule Automation, Notifications), Mindtickle Platform, Interface (Admin Site, Learning Site, Mobile App), and Content Management (Content Centre, Asset Hub).