High Error Rates for Select Customers Due to AWS Outage in US-East-1

Incident Report for MindTickle, Inc.

Resolved

The incident has been resolved, and the Mindtickle platform is operating normally.

Posted Oct 20, 2025 - 04:03 PDT

Monitoring

Earlier today, some Mindtickle customers experienced high error rates and intermittent service disruptions due to an AWS outage in the US-East-1 region.

AWS has since deployed a fix, and we’re observing steady recovery across our systems. Error rates are declining, and most services are returning to normal.

Our teams continue to monitor the platform closely to ensure full stability. We’ll share a final update once all systems are fully restored.

Thank you for your patience and understanding.

Posted Oct 20, 2025 - 03:07 PDT